VAS’ award winning contact center capabilities will support iHotelier’s OneScreen online booking interface. “iHotelier gives clients, including Hotel Royal Plaza, an interface that integrates the hotel PMS with all existing sales distribution channels,” said Drew Rosser, iHotelier’s Director of Sales.  “Our goal is to give our clients the very best in every aspect of hotel representation. Together, iHotelier and VAS give Hotel Royal Plaza a comprehensive set of reservations service and booking resources.”

William Green, Director of Sales & Marketing for Hotel Royal Plaza said, “Because we are an Orlando Disney destination hotel, we find that more of our guests are relying on the Internet for information and reservations, so it is critical that our response be prompt, efficient, accurate and user-friendly. In addition to that, when guests call, we want to provide the best possible customer service and have our electronic booking data be instantly available to the live reservations agent so that we deliver a seamless response to our guests’ inquiries. The combination of services iHotelier and Virtual-Agent Services provide will enable us to do that.”

Robert Camastro, President of Virtual-Agent Services added, “Virtual Agent Services is proud to support Hotel Royal Plaza and iHotelier with telephone sales and customer care services.  We are very excited about working with Hotel Royal Plaza and, on behalf of the hotel, look forward to providing their guest with a world class level of service.”

Virtual-Agent Services, a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today’s demanding customer care industry.  Focusing on a high quality workforce and ideal locations throughout New Brunswick, Canada, VAS utilizes the award-winning Distributed Workforce Concept to offer clients superior service and value.  Servicing a wide range of industries including financial, retail sales, travel and hospitality, and utility services, VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and travel reservations.

iHotelier (www.ihotelier.com), a hotel representation company, offers a suite of electronic distribution solutions for the hospitality industry that includes the patent-pending OneScreen user interface, customized Web-based CRS, GDS connectivity, online reservation management, private-label voice services, Internet marketing, and PMS interfaces. iHotelier can help clients in all segments of the hospitality industry, from high-end independent properties to hotel management corporations to destination marketing companies and CVB's. A division of Webvertising Inc., iHotelier strives to provide the hospitality industry with the perfect blend of exceptional customer care and smart application development. Webvertising is an award-winning firm developing for the Web since 1994.

Hotel Royal Plaza (www.royalplaza.com), part of the group of Official Walt Disney World® Hotels known as the Downtown Disney® Hotels, the 394-room Hotel Royal Plaza has been the crown jewel of the Downtown Disney® Resort area for over 25 years. As an Official Walt Disney World Resort, the hotel provides complimentary transportation to all four Disney Theme Parks, Disney Water Parks, and Pleasure Island and preferred tee times at all five championship Walt Disney World® Golf Courses. The hotel also offers 17,500 square feet of flexible meeting space able to accommodate up to 1,100 people.