March 3, 2003 (Schaumburg, IL)  - Virtual-Agent Services, a leading contact center service provider, has been presented the US Award for Best Outsourcing Services in the 1st Annual Members’ Choice Awards hosted by ContactCenterWorld.com.  Virtual-Agent Services (VAS) supports a variety of industries and boasts a client base that includes Concorde Hotels, hubX, iHotelier, CVS Pharmacy, Roadside Protect, and Passkey.

The Members’ Choice Awards are the contact center industry’s first and only independent awards program where end users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.  Honors were awarded during a virtual presentation on February 27, 2003.  The awards consisted of 65 companies in 20 different categories and acquired over 1,200 votes from online members.

Commenting on the award program, Raj Wadhwani, Founder and Editor-In-Chief of ContactCenterWorld.com said, “The award program is designed to recognize the best industry solutions as voted by the end users. We wanted to break the mould by offering a unique program that allowed small companies to compete on a national basis and the true global players to compete against each other. By eliminating judges and accepting only votes from end users, we have effectively created an award program that is fair, accurate and unbiased.”

"Virtual Agent Services is thrilled to be recognized as the Member's Choice for Best Outsourcing Company and we would like to thank ContactCenterWorld.com for this opportunity,” added Robert Camastro, President of Virtual-Agent Services.  “This award has special significance to us because it is driven by positive comments from our clients, and we are very grateful to them for their continuous support.  VAS is dedicated to providing high quality services, and the recognition we are receiving through this award is very satisfying and motivating to everyone in our company.”

In presenting the awards, Wadhwani added, “These awards are designed to recognize true leadership and customer focus. The quality of feedback from voters was staggering and each one of the winners deserves the credit and recognition they will get as a winner. We are proud to have presented these unique awards and know that next years competition will be even fiercer!”