Virtual-Agent Services (VAS), an award winning inbound voice solutions provider, has established its ninth Canada-based contact center in Chipman, New Brunswick.

VAS' operates its centers utilizing the Distributed Workforce Concept, which focuses on community contact centers. The concept reverses the traditional contact center consolidation model by locating 50-100 seat facilities in areas with untargeted, high quality, work-ready labor markets and networking them together with a common telephone system. This allows the strategically located centers to operate as one large virtual center awarding them single office economies of scale. This creates a wonderful opportunity to bring work to skilled local people while assuring VAS' clients that they are receiving top quality service from experienced employees. The Chipman center plans to bring as many as sixty jobs to the area.

"The Town of Chipman is a wonderful addition to our unique contact center network and fits well within VAS' strategy to open over twenty fully functional contact centers," said Lewis. "As our client base continuously grows, we will continue to expand and provide our clients with the high quality service they have come to expect from VAS. We look forward to realizing the success in the Chipman area that we have experienced with our other eight centers."

For its superior service to over 35 high profile clients in a number of industries, VAS was awarded a 2003 Member's Choice Award for Best US Outsourcing in addition to being voted Gold Best-in-Class in the 2002 4th Annual Users Choice Awards. In addition, the company's President, Robert Camastro, was named to Fast Company Magazine's 2003 Fast 50 Champions of Innovation for his work with the Distributed Workforce Concept.