VAS has pioneered and perfected the award winning Distributed Workforce Concept allowing the company to network together a series of fully functional transaction centers, or PODs, using an advanced technical infrastructure provided by Aliant, a 2.5 billion dollar company, which owns telephone companies throughout Atlantic Canada. This allows VAS unlimited capacity and reach to an abundant supply of high quality labor while still maintaining the economies of scale associated with having one large center. With this unique business model, VAS is able to bring the work to skilled local people without requiring them to travel long distances to obtain work. This creates a wonderful opportunity for those in the area with limited career prospects leading to a dedicated workforce assuring VAS’ clients that they are receiving superior service from experienced employees. In an industry where attrition rates average higher than 60%, VAS posts agent turnover rates of less than 15%. The company currently employs in excess of 600 full-time staff members.

“It is good to see the Town of Sussex benefiting from what this company has to offer,” said Business New Brunswick Minister Peter Mesheau. “By opening another location, VAS has recognized the potential of a well-trained, committed workforce in this community.” 

“VAS is very excited to be opening its eleventh customer contact center,” said Lewis. “Our success revolves around our people, and we have found a natural ability in the individuals of Sussex to provide professional services in a caring manner. Our current clients have acknowledged these skills by continuing to provide us with additional, more advanced work, consequently testifying to the superior service their customers receive. As our client base continuously grows, we will continue to expand and provide our clients with the high quality customer care they have come to expect from VAS.”