Fitzpatrick Hotels Teams Up With Virtual-Agent Services To Provide Highest Level of Guest Satisfaction

SCHAUMBURG (May 26, 2005) – The Fitzpatrick Hotel Group, N.A. is pleased to announce that it has engaged Virtual-Agent Services (VAS) to manage the company’s after hours and weekend hotel reservations contact call center for its three properties in New York and Chicago.

“It is important to us that we are affiliated with organizations that value the same high standards and superior levels of personal service synonymous with Fitzpatrick Hotels,” said John Fitzpatrick, chief executive officer of the company. “Given that, we are pleased to be working with VAS.”

Fitzpatrick Hotels’ current portfolio of properties in the U.S. , includes the Fitzpatrick Manhattan and the Fitzpatrick Grand Central, as well as the Fitzpatrick Chicago, located just off Chicago ’s famed Magnificent Mile.

“We are honored to have been selected by the Fitzpatrick Hotel Group to provide voice reservations services to its customers,” said Nancy Lewis, Executive Vice President of Client Services for VAS. “A hospitality company of this caliber demands quality care and VAS has the expertise to provide the exceptional service that guests have come to expect from Fitzpatrick Hotels.”

Fitzpatrick Hotels in North America are located in New York and Chicago , offering guests Irish hospitality with an American accent. Known for their traditional and comfortable décor, the hotels appeal to the independent-minded traveler who values personalized attention above all else. For more information about Fitzpatrick Hotels, visit the website at www.fitzpatrickhotels.com.

Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg , IL , is a unique provider of contact center solutions for today’s demanding customer care industry. Providing a variety of contact center support options including inbound sales and customer service, customer account maintenance, credit management and reservations, VAS services a variety of industries and high profile clients. The company has been featured on Inc. Magazine’s 500 list of fastest-growing privately-held companies, Entrepreneur Magazine’s Hot 100 list of fastest growing entrepreneurial companies, as well as recognized by Fast Company magazine as a “Fast 50 Innovator,” by ContactCenterWorld.com with a Members Choice Award for Best US Outsourcing, and by RealMarket with a Gold-Best-in-Class Users’ Choice Award for Contact Center tools.