Virtual-Agent Services High Quality Contact Center Solutions

Virtual-Agent Services Opens First European Location

SCHAUMBURG, IL (November 8, 2005) – Virtual-Agent Services (VAS), a leading provider of high quality contact center solutions, has established the company’s first European location since its inception in June 1999. With fourteen North American locations, VAS President, Evan Blanco, made the announcement today regarding the newest center located in Milan, Italy.

“One of our primary growth initiatives for 2005 and 2006 is International expansion,” said Blanco. “Working to establish a worldwide network of centers, VAS recognized an industry need for premium multilingual European call handling and has opened our first European center in Milan in order to provide superior services to this market.”

With contact centers established in North America, VAS is a proven leader in the industry providing exceptional services to high profile clients. The company offers inbound transaction handling to a number of industries providing a variety of services. The new center will offer telephone, fax, and email support in both Western and Eastern European languages.

VAS has been recognized as an industry leader in contact center services and solutions. VAS was awarded a Users Choice Award presented by RealMarket in 2002 for Contact Center Tools. In February 2003, VAS CEO Robert Camastro was recognized by Fast Company Magazine as a Fast 50 Champion of Innovation. Also in February 2003, its clients again recognized VAS with a Members Choice Award for Best US Outsourcer. Most recently in May and October 2004 respectively, VAS was featured on Entrepreneur Magazine’s Hot 100 list of fastest growing entrepreneurial companies and Inc. Magazine’s Inc. 500 list of fastest growing privately held companies.

“With offices in the United States, Canada and Europe, VAS is uniquely positioned to offer multilingual contact center services,” said Nancy Lewis, Executive Vice President of Client Services for VAS. “With clients already scheduled for this new center, we are very excited about this expansion and look forward to future endeavors.”

About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, retail and catalog sales, travel and hospitality, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS’ efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.