Virtual-Agent Services High Quality Contact Center Solutions

LXR Luxury Resorts Selects Virtual-Agent Services as Exclusive Provider of Contact Center Services

SCHAMBURG, IL (December 7, 2005) – Virtual-Agent Services (VAS) announced today that it has partnered with LXR Luxury Resorts to be LXR’s exclusive vendor of hotel reservations. LXR includes some of the most revered resorts and hotels in the world.

LXR Luxury Resorts, the most exciting new collection of prized resorts and hotels in the world, offers leisure guests and corporate clients a variety of distinct destinations—each evoking its own unique personality and locale.

“Providing a seamless transition for our customers is of the utmost importance at LXR,” said John C. Tolbert, LXR president of sales and marketing. “VAS has been able to accommodate multiple cutovers on an aggressive schedule in order to assure our customers’ expectations of superior service are being met.”

Award-winning VAS has elevated the expectations of contact center clients and their customers by focusing on service quality as well as price. Offering better service, higher retention of experienced agents, and increased customer satisfaction, VAS has become a leader in the hospitality industry. With locations established in the United States, Canada, and Italy, VAS currently provides inbound voice services to a number of high profile clients including TravelCLICK, Passkey International, Morgans Hotel Group, Dolce International, Luxe Worldwide Hotels, CVS Pharmacy, CenterPoint Energy Minnesota Gas, and Mobil Travel Guide.

“The quality of service in the central reservation office is critical when the agent is accepting inbound calls and is asked to market and book reservations at a world class hotel or resort,” commented Nancy Lewis, executive vice president of client services for VAS. “LXR’s collection demands quality, accuracy, and results. VAS’ reputation is based on providing that service. We are honored to have been selected by LXR Luxury Resorts and look forward to supporting their hotels with the exceptional service for which we are known.”

VAS will service the following LXR properties: El Conquistador Resort and Las Casitas Village, El San Juan Hotel & Casino, and Condado Plaza Hotel & Casino in Puerto Rico; The Boulders Resort in Carefree, Arizona; The Peaks in Telluride, Colorado; Bel Age in Los Angeles; Carmel Valley Ranch in Carmel; Rose Hall Resort & Country Club in Montego Bay, Jamaica; Park Shore Waikiki in Honolulu, Hawaii; The Reach Resort and Casa Marina Resort in Key West; The Buena Vista Palace in Walt Disney World Resort in Lake Buena Vista, Florida; and The Saratoga resort and the Rihga Royal in New York. Also included are Florida’s famed Boca Raton Resort & Club in Boca Raton, the Bahia Mar Beach Resort & Yachting Center in Fort Lauderdale, and The Registry Resort & Club (soon to be Naples Grande) and Edgewater Beach Hotel & Club in Naples. Additionally, VAS will service LXR sister companies, Prime Hospitality and Wellesley Inn & Suites.

About LXR Luxury Resorts
LXR Luxury Resorts is a portfolio of 23 independent properties dedicated to creating an experience of luxury, a sense of ease and endless pleasure. LXR resorts are distinguished by a style and spirit that captures the unique qualities of their setting, whether the urban chic of a city like New York or the beauty and charm of an island like Puerto Rico. All LXR Luxury Resorts offer elegant surroundings, attentive service, guest privileges at private golf clubs and rejuvenating spa programs. LXR Luxury Resorts are located throughout the United States and Hawaii as well as in Puerto Rico, Jamaica, and London. LXR also owns the renowned Golden Door Spa brand and its four spas in the U.S.

About Virtual-Agent Services

Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, retail and catalog sales, travel and hospitality, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS’ efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.