Virtual-Agent Services High Quality Contact Center Solutions

Virtual-Agent Services Selected as Finalist in World Awards

March 14, 2006 (SCHAUMBURG, IL) – Virtual-Agent Services, a leading contact center service provider, has been selected as a finalist for Best Trainer and Best Technology Innovation in The Contact Center World Awards for the Americas Region. The Awards are to be held in Dallas, Texas March 29^th and 30^th.

The Contact Center World Awards 2006 are the industry’s most prestigious independent awards program. Finalists are declared by an independent panel of qualified judges in the Contact Center industry. Conference delegates then vote for their favorite finalists in nine distinct award categories at our regional conferences. Winners from each region will progress to the World Finals in November 2006 where they compete to be declared the best in the world.

Commenting on the finalists and awards, Raj Wadhwani, President of ContactCenterWorld.com added “The awards are fantastic and are helping to raise industry standards. All the finalists are winners in so many ways; they represent the best in the industry and are prepared to put themselves on show for their peers to vote.”

Virtual-Agent Services (VAS) has elevated the expectations of contact center clients and their customers by focusing on service quality as well as price. Offering better service, higher retention of experienced agents, and increased customer satisfaction, VAS has become a leader in the industry. With locations established in the United States, Canada, and Italy, VAS currently provides inbound voice services to a number of high profile clients including CVS Pharmacy, CenterPoint Energy Minnesota Gas, LXR Luxury Resorts, TravelCLICK, Passkey International, Morgans Hotel Group, Dolce International, Luxe Worldwide Hotels, and Mobil Travel Guide.

VAS’ Distributed Workforce Concept is up for the Best Technology Innovation Award. The configuration allows the company to network together a series of fully functional transaction centers using an advanced technical infrastructure. This allows VAS unlimited capacity and reach to an abundant supply of high quality labor while still maintaining the economies of scale associated with having one large center. With this unique business model, VAS is able to bring the work to skilled local people without requiring them to travel long distances to obtain work. This creates a wonderful opportunity for those in the area with limited career prospects leading to a dedicated workforce assuring VAS' clients that they are receiving superior service from experienced employees. In an industry where attrition rates average higher than 60%, VAS posts agent turnover rates of less than 15%.

Also selected for the finals is VAS Trainer, Crissy Niles. Having been with VAS since March 2001, Crissy has always kept abreast of new information and provides immediate training to the agents if required. Ms. Niles demonstrated from early in her tenure that she understood what business is all about. Almost without exception, she puts the agents first, and is always willing to help whenever someone is in need.

About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, retail and catalog sales, travel and hospitality, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS' efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.

About ContactCenterWorld.com

ContactCenterWorld.com is the global support organization for contact center industry professionals. ContactCenterWorld.com was established in 1999 and still remains independent today. We currently have over 85,000 corporate members; the content on our site is what draws 7,500 unique users to us every day. ContactCenterWorld.com provides the industry’s best resource center on the web, conducts international benchmarking studies, and runs award conferences around the world.