Virtual-Agent Services High Quality Contact Center Solutions

Virtual-Agent Services Opens 15^th North American Location

March 27, 2006 (SCHAUMBURG, IL) – Virtual-Agent Services, high quality customer care service provider, announced today that The Village of Hillsborough, New Brunswick, Canada is the community chosen for the site of the company’s newest contact center. The center will provide 40 to 50 jobs for local residents within its first year of operation.

Including its Chicago suburbs headquarters and Moncton, NB field operations office, VAS has now officially opened fifteen centers throughout North America. With contact centers located in Hillsborough, Néguac, St. George, St. Andrews, Saint-Louis-de-Kent, Minto, Doaktown, Petitcodiac, Norton, Chipman, Rogersville, and two in Sussex, New Brunswick, VAS has become a leading provider in the customer care industry. In addition to North America, VAS has expanded its operation to include a contact center location in Milan, Italy.

“Our government is proud to continue its partnership with this company – a partnership that began in 1999 and has brought more than 700 new jobs to our province,” said Wayne Steeves, Minister of Public Safety and MLA for Albert County New Brunswick.

VAS’ Distributed Workforce Concept allows the company to network together a series of fully functional transaction centers using an advanced technical infrastructure. This allows VAS unlimited capacity and reach to an abundant supply of high quality labor while still maintaining the economies of scale associated with having one large center. With this unique business model, VAS is able to bring the work to skilled local people without requiring them to travel long distances to obtain work. This creates a wonderful opportunity for those in the area with limited career prospects leading to a dedicated workforce assuring VAS' clients that they are receiving superior service from experienced employees. In an industry where attrition rates average higher than 60%, VAS posts agent turnover rates of less than 15%.

Neri Basque, VAS Executive Vice-President of IT and Strategic Development announced, “We have hired over 30 employees in Hillsborough and are looking forward to more in the coming weeks and months. Thanks to our employee’s excellent service and dedication, VAS will continue its success and healthy growth.”

VAS currently provides inbound voice services to a number of high profile clients including CVS Pharmacy, CenterPoint Energy Minnesota Gas, LXR Luxury Resorts, TravelCLICK, Passkey International, Morgans Hotel Group, Dolce International, Luxe Worldwide Hotels, and Mobil Travel Guide.

About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, retail and catalog sales, travel and hospitality, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS' efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.