Virtual-Agent Services High Quality Contact Center Solutions

Virtual-Agent Services Receives Best Technology Innovation Award

April 10, 2006 (SCHAUMBURG, IL) - Virtual-Agent Services, a leading provider of high quality contact center services, was recognized with the Best Technology Innovation Award at the Best of the Best in Americas Contact Center World Awards Conference in Dallas, Texas on March 30^th. Neri Basque, Executive Vice President of IT and Strategic Development for Virtual-Agent Services, accepted the award on behalf of the company.

The awards are unique in the industry in that the voting is carried out by conference participants after finalists have undergone vigorous scrutiny and interviews by a panel of industry professionals. The Best of the Best in Americas is part of a global series of awards where the best contact centers and best contact center professionals compete head to head. The awards were presented to the best contact centers and contact center professionals in North and South America.

“Virtual-Agent Services is thrilled to be recognized as the Best of the Best in our industry,” said Basque. “This award has special significance because it is driven by the impression made on our peers, and we are very grateful to have had the opportunity.”

Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com added “The Best of the Best in Americas is the first in a series of 3 regional events around the world where the best get to compete head to head at a 2-day conference and winners are those voted the best by the conference delegates. Unlike other awards, the winners present their case and share ideas and information that helps set them apart from the rest. The conference delegates in Dallas saw 29 presentations. The whole event was an outstanding success and we were delighted by the feedback from delegates and participants alike”

VAS’ unique business model, the Distributed Workforce Concept, allows the company to network together a series of fully functional transaction centers using an advanced technical infrastructure. This allows VAS unlimited capacity and reach to an abundant supply of high quality labor while still maintaining the economies of scale associated with having one large center. With this innovative approach, VAS is able to bring the work to skilled local people without requiring them to travel long distances to obtain work. This creates a wonderful opportunity for those in the area with limited career prospects leading to a dedicated workforce assuring VAS' clients that they are receiving superior service from experienced employees. In an industry where attrition rates average higher than 60%, VAS posts agent turnover rates of less than 15%.

"The proof of the VAS model is in our results," continued Basque. "VAS contact centers consistently deliver some of the highest customer satisfaction scores and lowest attrition rates in the industry. Our clients tell us that our way is the best way. VAS recently opened its 17^th location and will continue to expand in order to meet the growing demand of our customers without changing the formula that has proved to be so successful. VAS is dedicated to providing high quality services, and the recognition we are receiving through this award is very satisfying and motivating to everyone in our company.”

As a winner, VAS will be invited to the world finals to present against other finalists from other regions of the world. The world finals will be held at Green Valley Ranch in Las Vegas on November 7^th and 8^th, 2006

About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, retail and catalog sales, travel and hospitality, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS' efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.

About ContactCenterWorld.com
ContactCenterWorld.com is the world’s no.1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 85,700 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details visit www.ContactCenterWorld.com.