SCHAUMBURG, IL (June 6, 2006) – Virtual-Agent Services (VAS) announced today that it has been selected by Admiral Group plc to be the exclusive contact center service provider for service related calls to its Canadian operation.
Admiral Group is a leading company in the
”Admiral has a strong commitment to quality and excellence and everyone in the organization plays a part in ensuring the quality standards are met,” said Brian Martin, Outbound Manager for Admiral. “Selecting Virtual-Agent Services to provide our customers with exceptional service and ultimate satisfaction allows us to extend that dedication to all aspects of our business.”
Award-winning VAS has elevated the expectations of contact center clients and their customers by focusing on service quality as well as price. Offering better service, higher retention of experienced agents, and increased customer satisfaction, VAS has become a leader in the hospitality industry. With locations established in the
“The quality of service in the contact center is critical when the agent is handling V.I.P. customers such as the market targeted by Admiral,” commented
About Admiral Group plc
Admiral Group (www.admiralgroup.co.uk) principally sells private motor insurance and ancillary products, such as cover for breakdown, car hire and personal accident cover. Admiral markets directly to the public in the
Admiral’s motor insurance is underwritten primarily by third party insurance providers, with Admiral underwriting 25% of premium through its own insurance companies.
Admiral was admitted to the Official List of the London Stock Exchange on 28 September 2004 following a Global Offer of Ordinary Shares to institutional investors. On 20 December 2004 the Company became a constituent of the FTSE 250 index. The Ordinary Shares trade under the ticker symbol ADM.L.
Admiral has also won a number of awards;
- National Business Awards Employer of the Year 2005
- Welsh Company of the Year 2005
- National Business Awards Business of the Year 2004
- Appeared in the Sunday Times Top 100 companies to work for 6 consecutive years in a row
- 8th in the Financial Times 50 Best Workplaces in the UK 2006 and is on the list of 100 Best Workplaces in Europe - Admiral are one of only 2 UK companies to be on the European list every year since it began in 2003.
About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in
