November 15, 2006 (SCHAUMBURG, IL) - Virtual-Agent Services, a leading provider of high quality contact center services, was recognized with the silver honor for Best Technology Innovation in the ContactCenterWorld Best in the World Awards presented in Las Vegas, Nevada on November 8th. Neri Basque, Executive Vice President of IT and Strategic Development for Virtual-Agent Services, accepted the award on behalf of the company.

The awards are unique in the industry in that the voting is carried out by conference participants after finalists have undergone vigorous scrutiny and interviews by a panel of industry professionals. The awards were presented to the best contact centers and contact center professionals from all over the world.

Commenting on the awards, Raj Wadhwani, President of ContactCenterWorld.com said “The competition was at an exceptionally high level and the voting was close - It was like the Olympics.  It was a battle between companies and nations for the top awards and everyone who participated took so much away.”

VAS’ unique business model, the Distributed Workforce Concept, allows the company to network together a series of fully functional transaction centers using an advanced technical infrastructure. This allows VAS unlimited capacity and reach to an abundant supply of high quality labor while still maintaining the economies of scale associated with having one large center. With this innovative approach, VAS is able to bring the work to skilled local people without requiring them to travel long distances to obtain work. This creates a wonderful opportunity for those in the area with limited career prospects leading to a dedicated workforce assuring VAS' clients that they are receiving superior service from experienced employees. In an industry where attrition rates average higher than 60%, VAS posts agent turnover rates of less than 15%.

“This award is very important to us at VAS,” said Basque. “Our unique business model made possible by our technology partners, Aliant and Nortel, is what separates us from the competition, and this recognition proves that advantage is worldwide.”

VAS currently provides inbound voice services to a number of high profile clients including CenterPoint Energy Minnesota Gas, LXR Luxury Resorts, Admiral Insurance, Concorde Hotels, Roadside Protect, TravelCLICK, Passkey International, Morgans Hotel Group, Dolce International, and Luxe Worldwide Hotels.

About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, retail and catalog sales, travel and hospitality, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS' efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.

About ContactCenterWorld.com
ContactCenterWorld.com is the world’s no.1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 85,700 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details visit www.ContactCenterWorld.com.