SCHAUMBURG, IL (November 15, 2007) - Virtual-Agent Services (VAS), an Illinois-based provider of contact center solutions, has established its 21st center in the Village of Plaster Rock, New Brunswick, Canada.  The additional jobs created in Plaster Rock will add to the VAS workforce of over 1,400 team members globally.

Business New Brunswick Minister Greg Byrne was joined at last week’s announcement by Néri Basque, VAS Executive Vice-President of IT and Strategic Development. "Our government is proud to continue our support for VAS, as it grows and creates even more job opportunities for New Brunswickers," Byrne said. "This company is just one of the many success stories in our customer contact center industry, an industry which employs more than 21,000 New Brunswickers."

"VAS' growth is a testimony to the quality service our agents are providing every day to our growing customer base," Basque said. "The Plaster Rock community provides a wonderful opportunity for our expansion, and we look forward to continued success in this location."

VAS is also supported in its growth by Aliant, the regional telephone company for Atlantic Canada.  "Aliant is very pleased to continue our work with VAS to help expand their operations and add more employment opportunities in rural New Brunswick," said Gary Lund, Aliant's Chief Technology Officer. "Through innovative technologies such as VoIP, we are developing a next-generation contact center model; ensuring future growth for VAS, the contact center industry, and more importantly, for New Brunswick."

About Virtual-Agent Services
Virtual-Agent Services (www.vagent.com), a privately held company headquartered in Schaumburg, IL, is a unique provider of contact center solutions for today's demanding customer care industry. VAS services a wide range of industries including logistics, banking, retail and catalog sales, travel and hospitality, insurance, and utility services. VAS provides a variety of support options that include inbound sales and customer service, customer account maintenance, credit management, and reservation services. VAS’ efforts have earned the company numerous accolades, including recognition from both Entrepreneur and Inc. magazines and a number of prestigious awards.