Gold Best-In-Class Award
Contact Management Tools Category
Distributed Workforce Concept
The Users Choice Awards is the only awards program in which customer relationship management products are judged by the end user. Awards were calculated based on user's feedback in the areas of satisfaction with a product/service, the overall impact it has had on their ability to interact with their customers, and return on investment. Presented in July 2002, Gold Awards were issued for products or services that scored tops in its category, had widespread voting and had at least three competitor products receive broad support. These criteria ensure that Gold Award winners stand alone atop a competitive field. Virtual-Agent Services was the only company to be honored with an award in the Contact Management Tools category.
