In July 2006, Virtual Agent Services was honored with the prestigious 2006 Call Center Award of Distinction by the Association of TeleServices International (ATSI).  The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents. After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.

Because of the company's low turnover, pride in excellence, and loyal employees, VAS' clients are confident they are receiving the best service in the industry. VAS' dedicated agents have a reputation of consistently exceptional call handling and this honor supports that reputation.

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