Best Technology Innovation
In March 2006, VAS was recognized with the Best Technology Innovation Award at the Best of the Best in Americas Contact Center World Awards Conference. VAS’ unique business model, the Distributed Workforce Concept, allows the company to network together a series of fully functional transaction centers using an advanced technical infrastructure. This allows VAS unlimited capacity and reach to an abundant supply of high quality labor while still maintaining the economies of scale associated with having one large center. With this innovative approach, VAS is able to bring the work to skilled local people without requiring them to travel long distances to obtain work. This creates a wonderful opportunity for those in the area with limited career prospects leading to a dedicated workforce assuring VAS' clients that they are receiving superior service from experienced employees. In an industry where attrition rates average higher than 60%, VAS posts agent turnover rates of less than 15%.
The awards are unique in the industry in that the voting is carried out by conference participants after finalists have undergone vigorous scrutiny and interviews by a panel of industry professionals. The Best of the Best in
