VAS has been honored with the prestigious 2007 Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Virtual-Agent Services at ATSI’s 2007 Annual Convention held at the Antlers Hilton Hotel, Colorado Springs, CO.

“VAS is very proud to receive this recognition for the second year in a row,” said Evan Blanco, President of VAS. “This honor upholds the reputation of VAS employees consistently providing high quality service to our clients.”

The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.

After six months of testing, an independent panel of judges scored call-handling skills for “enhance service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Center Management Industry.

Back to Awards