Virtual-Agent Services has earnded a place on Inc. Magazine’s 2007 Inc. 5,000 list. The index lists the 5,000 fastest-growing privately held companies in the U.S. In 2004, Virtual-Agent Services was named to Inc. Magazine’s Inc. 500 list. Virtual-Agent Services (VAS) was founded in 1999 with 35 employees and one contact center. Today, the company operates with a staff of over 1,400 team members.

VAS utilizes a unique contact center model called the Distributed Workforce Concept, which allows VAS to locate small centers in rural communities and network them together into one "virtual" center. This allows VAS to ‘bring the work to the people’ rather than requiring people to commute or relocate to find work, all the while maintaining all the economies of scale normally associated with larger consolidated centers. This concept also allows VAS to select and maintain some of the best employees in the business. In an industry where attrition rates can reach triple digits, VAS averages only a 15% turnover across all ten of its locations.

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