Robert Camastro
Chief Executive Officer and Board Member
Robert J. Camastro is Chief Executive Officer and Board Member of VAS Holdings, Inc. dba Virtual Agent Services (VAS), a worldwide, high quality contact center solutions provider, based in
In 1999, Robert Camastro co-founded VAS after a highly accomplished 25 year-career in the contact center industry. During that time, Camastro directed Planning and Development for United Airlines where he was responsible for the airline’s worldwide call center network involving over 7,500 agents and 45 domestic and international centers. During his tenure at United, Camastro developed and implemented the Distributed Workforce Concept. This unique business model allows contact center operators to source labor in multiple geographic locations while maintaining the economies of scale of a single center operation. Robert left the airline in 1995 to become Vice President of Call Center Consulting for The Graycon Group, Inc., a leading travel industry consulting firm. Robert earned a bachelor’s degree from
Under Mr. Camastro’s leadership, VAS has experienced tremendous growth since its establishment with only 35 employees and one call center. At present day, the company employs over 700 people at sixteen locations in three countries. In addition, Camastro and VAS have received significant recognition from a number of industry associations as well as Fast Company, Entrepreneur, and Inc. magazines. In 2003, Robert was honored as a “Fast 50 Champion of Innovation” by Fast Company Magazine for his innovative ideas. During his career with United Airlines, Robert also won the Annual Award for Technology from Voice Processing Magazine.
Additionally, Robert is Chairman of the Board for
