Client Testimonials
North American Boutique Hotel Chain
Vice President of Revenue and Distribution
"We are very impressed with the quality of service and the reservation agents‘ ability to sell our collection of uniquely designed hotels. VAS agents generate roughly 25% of total room revenue; therefore, having the right central reservations partner is critical to our success, and we are confident that we found the right partner in VAS.”
Vice President of Reservations and Distribution
"VAS has done an excellent job for our company. The employees are so thrilled to have jobs in their rural areas that they go above & beyond in customer service for our company. They are truly professional and highly motivated. The concept works - and works well."
Global Hospitality and Technology Services Provider
Vice President, Customer Support & Voice Services
"Performance is key and speaks for itself, but during these past few months, VAS has outperformed our expectations and during this short timeframe, your agents have matched the performance of our more senior agents."
Trainer
"The agents in the new call center are very enthusiastic, intelligent, and customer service orientated."
Global Hospitality Collection of Luxury Properties
Director of Reservations
"Congratulations to the VAS sales associates... The revenue production and conversion ratios show great improvement over January 2005."
CRO Project Manager
"I would like to thank all of you once more for all your hard work and support. You were very cooperative and flexible when we changed the cutover time multiple times. This is very much appreciated. The agents ant he management team are doing a fantastic job!"
"Just wanted to say THANK YOU THANK YOU THANK YOU for all your hard work! You are doing an increidble job with all these new properties coming on and all your efforts to even accommodate our last minute changes/updates/news. You are always responsive and we know we can rely on you. We have less worries, which is key during this crazy time! I want to let you know that [we] could not do it without you!"
Revenue Manager
"The VAS Team does a great job on selling... much better than [the previous] CRO ever did. THANK YOU!"
Director of Sales and Marketing
"It is evident that each team member at [VAS] wants to be successful and support the hotels... They were eager and willing to learn."
Worldwide Prestigious Hotel Chain
Executive Office Manager,
"[Our company] has found VAS to be exceptional in handling our request to yield our sales in the upper categories instead of just booking a reservation. The VAS agents have been extremely professional with our customers and have provided Good customer relations coupled with cross-selling the hotels in our group."
Leading Provider of Hotel Business Process Management Solutions
Director of Sales
"We at [company] are extremely happy to have finally found what we think is a great call center solution and we look forward to what the future holds."
Regional Utility Provider
Director, Customer Service
"Since the fall of 2000, [our company] has contracted with Virtual Agent Services (VAS) to handle our inbound call peak workloads on a seasonal and daily basis. Given the success and levels of performance that have been recognized from this partnership, we have now fully integrated VAS into our workload management operations, utilizing them for a broad range of call types, including both utility and non-utility customer transactions.
In addition to handling calls, we have included VAS in our business growth strategies as a key sales channel. We utilize VAS agents to sell company products and services in the same manner as our internal employee sales channel. Agents are trained by [our company] to recognize new, up sell, and retention sales opportunities offering customers solutions through promotion of products including appliance service contracts, preventative maintenance services, and new home heating/air-conditioning equipment replacements. Additionally, VAS is responsible to promote other utility customer attachment type programs such as Budget Payment plan, Bank Pay, and On-line Billing. VAS has consistently achieved their assigned sales objectives with overall results mirroring that of our own [internal] call center agents. We are delighted with our ongoing positive business relationship with VAS as well as impressed and appreciative with their professionalism, intense commitment to client and customer satisfaction, their results orientation and ability to adapt to stakeholder needs and expectations."
"Our trainers returned with extremely positive comments regarding the culture, the quality of management and the skills and commitment of the representatives… we have been extremely pleased with the quality of service, their flexibility, the level of their management and CSR's and the technology platform(s) they utilize."
"Customer satisfaction levels have been maintained in the very good to excellent range... goals have been met or exceeded each month since launch."
Development Specialist
“I just want to take a moment to say thank you to everyone up there for being so pro-active with their orders. …And [for] the consistency that you and the others at VAS show in completing the orders is excellent. I was sitting here going over the latest report and feeling very happy about how they looked and thought you all should know what a great job you are doing."
Group Reservations Management and Distribution Solution Provider
Vice President, Operations
“VAS is a true partner to my organization. They are professionals. They understand the call center business... We are very pleased with VAS. I would feel extremely confident in recommending their services to others."
Worldwide Luxury Hotel Chain
Director, eDistribution and Reservation Services
"Our VAS reservation agents are exceptional! We are very pleased with their level of customer service, property knowledge, and professionalism."
Global Hospitality Conference and Meeting Representation Company
Corporate Director, Leisure and Transient Sales
"[Our company] is extremely pleased with VAS' continued high quality sales and customer service techniques. The VAS team has proven itself time and time again as a revenue producing benefit to our company in regards to sales conversion and up selling our product. Agents have consistently outperformed the industry standard for reservation conversions by 17% proving their excellence in the area of recruiting and sales training."
"During implementation, VAS' well orchestrated team proved to me I made the best decision in choosing my service provider. The depth of expertise they posses in all aspects of the call center business helped us go live two weeks prior to our scheduled launch, and we have been running full speed ahead ever since."
Roadside Assistance and Trip Planning Provider
President
"VAS combines the rare ability to provide superior customer service and strong sales results with one agent on one call. This seamless transition from service to sales is what separates VAS from other call centers and is seen in their above average sales conversion and customer satisfaction.”
"The performance of the VAS agents is exceptional. In the ever changing roadside assistance marketplace, it is the service agents provide to stranded members that truly makes the difference! It is a comfort knowing that VAS agents understand my business and care about the customers they assist. This clearly gives [our company] the edge over its competition!"
US Regional Resort Property
Director of Revenue
"Despite continued heavy rains through Saturday, we still filled 90% of the Resort with no "no shows" Saturday night. VAS' attention to detail is setting us apart from the other hotels in creating a positive first impression for potential guests."
US Boutique Hotel Property
Expressed during a site visit that the VAS conversion rates are 10% higher than they were when they were a client of another service provider.
Luxury Meeting and Conference Hotel
“We so enjoyed our visit with you! The hospitality was awesome and thank you for making us feel special. The agents are truly terrific and we were impressed with their eagerness to learn.”
Director of Reservations
“I want to reiterate what [my colleague] said about your team in that they are so genuine, interested and care about doing a great job! I was very impressed with the team and I look forward to working with [them]! I have told everyone that I have come across of our very successful trip to
US Regional Resort Property
Director of Sales & Marketing
“Because we are an
Worldwide Luxury Hotel Group
General Manager
"Thank you for your hospitality during my recent visit. Your staff was welcoming, professional, knowledgable and genuinely a pleasure to interact with... Under your leadership at CRO, [our company] plans on continuing to exceed expectations."
Corporate Director of Reservations
"VAS has continually proven to be a supportive and flexible partner to [our company]. As Corporate Director of Reservations, my relationship with VAS management and personnel in general is almost completely seamless. VAS has shown they can very successfully share our creative and independent vision while maintaining a level of the utmost professionalism and customer service."
US Regional Resort and Marina Property
Reservations Manager
Expressed that he was impressed with VAS. Said he has received numerous compliments from his guests stating how knowledgeable VAS is and how smoothly everything was booked. "Wonderful - thank you for a great job!"
